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Account security

Open Profile → security section (Sign-in & security).

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Email verification

Your Verified badge on Profile confirms we reached your inbox. If it shows Unverified, use Resend link on Profile after you sign in — sign-in itself is blocked until your email is verified (security requirement for hospital data).

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Password

Change your password periodically. Use a unique password for ClinZero.

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Passkeys

Register a passkey (device or security key) for faster, phishing-resistant sign-in. You can remove passkeys you no longer use.

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Authenticator app (TOTP)

  1. Choose Enable two-factor authentication.
  2. Scan the QR code with an authenticator app.
  3. Confirm with a one-time code.
  4. Save backup codes somewhere safe (not in the patient chart).
Backup codes are single-use. Regenerate them from Profile if you lose the list — old codes stop working.

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Workspace policy

If your workspace requires 2FA, you will be prompted until it is enabled. Policy details appear on Profile when set by an admin under Workspace settings.

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Sessions and devices

Review signed-in sessions and sign out other devices if a laptop or phone is lost.